Blog, Pricing, Careers & Company Policies

• Understand the Requirement — identify the nature and scope before recommending a service or product.
• Use Appropriate Methods — selected according to the task, site conditions and application.
• Competent Personnel — developed through training, supervision and field experience.
• Product Control — selected per intended application and applicable requirements, including PCPB compliance where relevant.
• Accurate Documentation — quotations, work orders, service reports and treatment records.
• Customer Communication — preparation, service conditions, restrictions and post-service recommendations.
• Corrective Action — concerns investigated with appropriate corrective action.
• Continual Improvement — feedback and outcomes reviewed to improve processes, training and equipment.

• Minimize unnecessary waste and chemical use
• Apply pest-control products only for their intended purpose
• Prevent avoidable contamination of soil, water and surrounding areas
• Handle, store and transport chemicals responsibly
• Segregate and manage waste appropriately, per Kenya’s waste-management regulations

• Risk assessment before hazardous or higher-risk work
• Provide and use appropriate PPE
• Train personnel in safe work procedures
• Follow product labels and manufacturer safety instructions
• Maintain safe handling, storage and transport of chemicals
• Report and respond to incidents and unsafe conditions

The Occupational Safety and Health Act, 2007 places duties on workplace occupiers concerning safe systems of work and appropriate training and supervision.

• Provide accurate information about the property and problem
• Disclose relevant hazards known to them
• Follow preparation and re-entry instructions
• Restrict access to treatment areas where instructed
• Keep children, pets and unauthorized persons away from restricted areas

• Customer name & telephone number
• Service location and date of service
• Invoice, receipt or service reference where available
• Description of the problem
• Photographs or video evidence where relevant

A repeat service may not be appropriate where the issue is outside the original scope, required preparation/instructions weren’t followed, relevant areas were inaccessible, new infestation occurred after service, conditions changed requiring a different treatment, or the applicable warranty period has expired. All repeat requests are subject to authorization by Global PestFree.

• Wrong product supplied
• Delivered product doesn’t match the confirmed order
• Product arrived damaged or is defective
• Product is expired or otherwise unsuitable for sale
• Product doesn’t match the agreed specification

Contact us before transporting or returning such products. Do not pour, transfer, mix, repackage or dispose of unwanted chemicals in drains, soil or water bodies — handle per label and applicable safety requirements.

• Customer name & purchase date
• Invoice or receipt, product name & quantity
• Reason for return, with photographs where relevant
• Condition of the product and packaging

Nothing in this policy excludes rights a consumer may have under Kenya’s Consumer Protection Act.

Quotations are based on information available at the time of preparation and may require revision if scope, site conditions or quantities change. A quotation does not automatically constitute acceptance of an order.

Services are performed according to the scope stated in the quotation, work order or service agreement. Additional work may attract additional charges.

Clients must provide reasonable access to areas requiring inspection or service. Restricted access may be recorded in the service report.

Clients must comply with reasonable preparation, safety and post-service instructions. Failure to do so may affect results and any applicable repeat-service commitment.

Outcomes depend on pest species, infestation level, sanitation and client compliance. No treatment guarantees pests can never return.

Subject to specific preparation, safety, access, treatment and re-entry requirements depending on the fumigant, site and method.

Products are supplied per the confirmed order and available manufacturer specifications; brands and pack sizes may vary by supplier availability.

Prices are in Kenya Shillings unless stated otherwise. The general VAT rate in Kenya is currently 16% for taxable goods and services not zero-rated or exempt.

Payment follows the instructions on the official quotation or invoice. Commercial credit terms apply only where expressly agreed in writing.

Reasonable notice should be given. Charges may arise where personnel, transport or materials have already been committed.

Governed by our Service Repeat Policy and any specific warranty stated in the quotation or agreement.

Governed by our Product Return Policy and applicable Kenyan consumer-protection requirements.

Clients must disclose known site hazards. We may postpone, modify or decline a service where conditions present an unacceptable safety risk.

Waste is handled according to the applicable scope and relevant legal requirements, including licensed transport/disposal where required.

Subject to site conditions, access and equipment limitations. Not every system can be serviced in the same manner.

Must be used per the product label, manufacturer instructions and relevant Kenyan requirements. We do not recommend off-label pesticide use.

Clients should contact us promptly with sufficient information to identify the transaction and investigate the concern.

Advice is based on observed conditions. Structural, plumbing or drainage problems outside our scope may require a separately qualified specialist.

We may update these Terms to reflect changes in services, products or legal requirements. The version communicated in the relevant transaction applies.

Global PestFree and Hygiene Solutions Limited — Triple Two Address Business Center, Eastern Bypass, Ruiru, Kenya. Phone: 0759 614 819. Email: info@globalpestfree.co.ke.